Frequently asked questions
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Do you have a shop?
Our shop is located at 11 Seymour Avenue, Maslin Beach and is open every Wednesday and Friday from 10am til 4pm. Your order can however be picked up Monday – Friday 3:30-5:30pm at our pickup station.
Do you deliver?
Yes we do! We deliver on Thursday mornings to our local area. You can see if we deliver to you here.
Local delivery costs $5 and orders have a minimum purchase amount of $20, or receive free local delivery when you spend $60 or more.
You can also collect your order from our workshop at 11 Seymour Avenue, Maslin Beach Monday- Friday between 3.30pm – 5.30 pm.
Where and when can I collect my pickup order?
You will receive an email or text message notifying you of when your order is ready for pickup. You can then pick up your order from our workshop on Monday – Friday 3:30-5:30pm from 11 Seymour Ave, Maslin Beach. There is no charge for pickup.
Can I request to collect my order outside of your regular workshop pickup hours?
Yes, if you are unable to pick up your order from our workshop between our regular pickup hours of Monday-Friday between 3.30-5.30pm, please contact us to arrange a different time to collect your order. We will do our best to accommodate and you will receive a text message or phone call to confirm.
Can I collect on the weekend?
Yes, if pre-arranged. Please contact us to do so.
Can I cancel my order?
If you wish to cancel your order please contact us. If the order has not yet been processed, a refund will be arranged, less a 5% processing fee.
How will you pack my order?
When you select your quantity of goods (e.g. 3 x Sunflower Seeds 100g ) we package your full quantity (300g Sunflower Seeds) into one brown recycled paper bag or into your own container if dropped to us.
We use brown paper bags for all our Dry Goods. We use new bottles for initial Oil, Vinegar and Liquid orders and then offer customers a discount when they return their bottles for future orders. You can find out more about our Bottle Return program here.
How do I dispose of your packaging?
We reuse cardboard boxes to pack your order into. Your goods are packed into either recycled paper bags or lined earth bags and sealed with recyclable tape. We suggest reusing the bags if you have a purpose to do so, or they can be composted or recycled (only the paper bags, not the earth bags) at the end of their life. Please note that some earth bags may need the tin tie removed before composting. We use clean sterilised glass bottles to package all of our liquid products (that can be returned and reused). Our labels are also made with recycled paper and vegetable base inks. Please keep this in mind when disposing of your packaging.
How does your Bottle Return program work?
The Bulk Cellar's oils, vinegars and liquids are packaged into reusable bottles. If you already have one of our bottles, you can select to reuse it for future orders and get the price of the bottle deducted from the order price.
You can find out more about Bottle Returns here.
Are the bottles you reuse cleaned?
We operate under Food Act 2001 (SA), Food Standards Code, Food Safety Standards Code 3.2.1, and Food Safety Practices and General Requirements Standard Code 3.2.2 as a Registered Food Business.
We will only accept back clean, undamaged, odour free bottles to reuse.
Please return the bottles so that we can continue to reuse them over and over!
Can I drop off my own jars or containers for you to pack my order into?
Yes, this is an option for our dry pantry goods. Please refer to our BYO Packaging page for more information.
Can I place an order over the phone?
Yes. If you or someone you know is interested in purchasing from The Bulk Cellar and cannot order via our website, please contact us and we can arrange to send an up to date price list via post and then take the order over the phone.
